imp support

imp can provide all levels of technology support for your small to mid sized business including:

disaster recovery
virus removal
installation and upgrades
onsite management
angel watch

disaster recovery

Your business may be one major event away from dissolution.  Scary thought, isn't it?  You have worked  for years to build your business and your customer base.  What if it were all destroyed in a matter of minutes?

Technology to protect your livelyhood.
Assume that your company data center was completely destroyed.  It does not matter how, just that it was.  How long would it take you to recreate that datacenter?  How long would it take you to recreate that data center is one or several of your key people were no longer available to help?  Could your company survive?

Technology, now it is working for the little guy.
It used to be that disaster recovery planning and redundant data centers were the pervue of the large corporations.  It was almost a given that if a small to medium size company were hit by a disaster, it was pretty much all over. A few people were out of work, but life pretty much rolled on.  Unless, of course, you were one of those few people.  Or, worse yet, the owner of that company.

Technology can save your bacon. 
Let the pro's from the IMP come in and talk to you about ways to protect your livelyhood.  There are many ways this can be done, from simple disaster planning to virtualizing a data center.  We can do it all.  Call us today at 407-414-2807 and let us show you how we can provide the kind of insurance even the good hands people would envy.

virus removal

Some days, it just doesn't pay to get out of bed.  You get to your computer, you open an email and suddenly, life as you know it goes down the dumper.  You have been attacked by a virus.  Even with virus protection, it still slipped through.  Now what?  Why, call the IMP of course!

Technology, it is really great when it works.
Getting a virus really makes you feel like the world is out to get you. Some, thankfully, are easy to clean.  Others, not so much.  Call the IMP, we can help.  We can let you know what it is going to take to remove the virus.  If, in our opinion, it is BER (beyond economical repair) we will let you know your options.  Even if it means re-installing the operating system, the folks at IMP will work hard to get all your critical data off your computer before sending things to alphabet heaven.

Technology, things can go bad.
When you work with technology, you learn quickly that it is not a matter of if something will go wrong, it is a matter of when something will go wrong. The IMP will show you ways to minimize the danger of the world turning against you.  All you have to do is ask.

installation and upgrades

Just when you think your software does everything you could possibly want, someone changes something and there are new features that you just HAVE to have. How difficult is the upgrade going to be?  If you have questions, call the IMP!

Technology, life keeps getting better.
Depending on the product, software installation can be somewhat of a challenge.  Especially if it uses some of the newest server based technology.  Now, you can try and install the software yourself, or you can let the IMP install it for you.  Sometimes, it is necessary to understand all the components to make sure the pieces are aligned properly.  If you want to try to install it yourself, we applaude your initiative. Keep in mind, sometimes it is cheaper to hire us to come in and do something right the first time than it is to pay us to correct something that may not have gone exactly as planned.

Technology, there are always upgrades.
Many software programs on the market today take care of themselves. The programs are configured to check your Internet connection and then test to see if there are new components available.  If there are, the software program will simply download and install the update.  Everything works great, until it doesn't.  Then, you can call the IMP.  If an automatic upgrade won't automatically upgrade or if the upgrade changes settings you do not want changed, let the IMP help. 

onsite management

Running a business is a balancing act. Everyday you must balance need versus want.  You want to have someone on staff who knows everything there is to know about computer systems...or at least enough to keep your company running.  You NEED to use that money to make the payroll of the staff you already have. But you really do NEED someone to fill the computer role.  Enter the IMP.

Technology, keeping it running.
The IMP has a variety of long term plans that will keep your technology humming, while not costing you an arm and a leg.  As a matter of fact, you pay for what you need, not a minute more.  Here is the way it works.  The IMP charges by the hour.  The hourly rate depends on how many computers you have.  If you work in a home office, with just you a laptop, does it seem fair to charge you the same rate as an office with a 25 node network?  Nope, so we don't.  Oh, and the more hours you use, the less you pay for them. The IMP can stop by when needed or on a regularly scheduled basis.  You give us a list of things to do, we do them and leave.  It is as easy as that.

Technology, just like the big guys.
Now, you can take advantage of the same services that the big companies have.  If you need something done, the IMP will come in and take care of the problem.  You may just want advice or to try to determine the best way of doing things.  The IMP can help. The IMP knows that it is here to make your life easier, not the other way around.

angel watch

AngelWatch is a customizable suite of services designed to support and maintain your company's computer network systems for a predictable monthly fee. You see, with AngelWatch you never pay for problems, your fees go towards avoiding problems, and that costs far less and keeps you happier. It's all about the old way of waiting for things to break vs. the new way of making sure they don't break in the first place, and that's what we're really good at doing.

Few things are more important in business than keeping your systems working and adhering strictly to a budget. This is exactly what AngelWatchwas designed to do. Larger customers benefit from AngelWatch by allowing your internal IT staff to concentrate on the strategic initiatives of the business, while we make sure that your systems and infrastructure are intact, available and secure. Smaller businesses benefit by having confidence in their IT folks, many for the first time ever.

For more information on our specific offerings, please contact us now

AngelWatch benefits:

•  Banks
•  Doctors' Offices/MRI Clinics
•  Professional Offices
•  Insurance Cos.
•  Law Firms
•  Manufacturers
•  Multi-site businesses/branch offices
•  Municipalities
•  Non-Profits
•  Private Schools

...and more.

IT is about being proactive. Computer Networks were supposed to make our lives easier, not more complex. With this concept in mind and after 15+ years of supporting local and wide area network systems, Guardian Angel Computer Servicesdeveloped AngelWatch and it quickly became our flagship service product.Designed from the ground-up with customer service in mind, AngelWatch changes the model used by most network service providers to proactively serve our customers, increase response, increase productivity and save you money. In the usual model, the more problems that you have - the more money the service provider charges you. When the service provider gets to bill you by the hour, it is to their advantage for you to have problems.But why should you pay for problems? AngelWatch lets you pay a flat fee for your systems to work.When there are problems, it costs us — not you!For more information, or to have one of our account representatives call you back, please contact us Today!